Remote Security Monitoring with Expert Operators and AI-Powered Intelligence
Cobalt Command Center delivers 24/7 managed security monitoring — expert security operators working inside Cobalt Monitoring Intelligence to detect, verify, and resolve events across your entire portfolio.
Get a fully operational GSOC without building one yourself.
The Challenge
Building a GSOC Is Expensive, Slow, and Fragile
Most organizations know they need centralized security monitoring. But recruiting operators, building out a 24/7 watch floor, and integrating systems across sites takes years — and millions of dollars.
12–18 Months to Stand Up
Hiring, training, equipping, and integrating a GSOC from scratch takes over a year — and that is before you reach 24/7 coverage.
Staffing Is the Bottleneck
Finding, retaining, and scheduling qualified security operators around the clock is one of the hardest problems in physical security. Turnover runs 40% or higher.
Costs Scale Linearly
Every new site, camera, or access point adds headcount. Traditional GSOCs cannot scale without proportional increases in people and budget.
How It Works
From Onboarding to 24/7 Coverage. Fast.
Cobalt Monitoring Intelligence is the engine. The Command Center is the team that runs it for you. Here is how we get you operational.
Connect
We integrate with your existing access control, cameras, and video management systems — no rip-and-replace required.
Configure
Cobalt deploys AI Handlers for your specific alarm types, sets escalation paths, and configures notification workflows to your team's preferences.
Monitor
Cobalt's security operators monitor your sites 24/7 inside Cobalt Monitoring Intelligence — verifying AI decisions, escalating real threats, and clearing noise.
Report
Monthly reporting and quarterly business reviews give you full visibility into event trends, response performance, and actionable recommendations.
24/7 Coverage
24/7 Remote Monitoring by Expert Security Operators
Cobalt's Command Center operates around the clock with trained security professionals who live inside the platform — monitoring your facilities, verifying alerts, and escalating confirmed incidents in real time.
- Continuous oversight without the cost of building your own watch floor
- Dedicated operators trained on your specific sites, policies, and escalation procedures
- Seamless shift coverage eliminates gaps in monitoring during nights, weekends, and holidays
Human + AI
Human-in-the-Loop Verification and Continuous Learning
Every AI-generated alert is reviewed by a trained security operator before escalation. This creates a feedback loop where human insights continuously improve Handler accuracy — reducing false positives and building trust in the system over time.
- AI Handlers analyze events in seconds; operators verify before any action is taken
- Operator corrections feed back into Handler training for ongoing accuracy improvements
- Combines AI speed with human judgment for reliable, defensible decisions
Real-Time Response
Real-Time Threat Detection and Coordinated Response
When a confirmed threat emerges, Cobalt's operators coordinate the response — dispatching on-site security, notifying stakeholders, contacting emergency services, and documenting every step in a complete audit trail.
- Multi-channel response: phone, SMS, email, Slack, and enterprise ticketing
- Dispatch coordination with on-site guards, emergency services, and robotic patrol units
- Every action timestamped and documented for compliance and post-incident review
Data & Reporting
Comprehensive Data Insights and Actionable Reporting
Every event processed through the Command Center is logged with linked video, root cause analysis, and a full audit trail. Monthly reports and quarterly business reviews turn raw data into strategic recommendations.
- Searchable event grid with filters for date, site, region, alarm category, and root cause
- Monthly performance reports covering response times, event volumes, and trend analysis
- Quarterly business reviews with actionable recommendations for security improvements
Core Capabilities
Everything a Modern GSOC Delivers — Without Building One
The Cobalt Command Center covers the full scope of security operations center services, from camera monitoring to incident management and mass notification.
Surveillance Camera Monitoring
AI-assisted video monitoring across all connected cameras with real-time event detection and operator verification.
Access Control Alarm Monitoring
24/7 monitoring of access control events including Door Held Open, Door Forced Open, tailgating, and unauthorized entry alerts.
Access Management
Credential management and authorized remote unlock capabilities utilizing your existing access control system.
Multi-Channel Support
Comprehensive intake and triage across email, phone, CRM, and enterprise ticketing platforms including ServiceNow and Salesforce.
Dispatch Coordination
Efficient coordination with on-site security and emergency services, including automated robot dispatch where available.
Mass Notification
Automated, template-based emergency notifications via phone, email, and SMS using Crisis24 Horizon platform or your existing system.
Via Crisis24 Horizon
Situational Awareness and Alerting
Real-time global event monitoring ensuring operational impact awareness for weather, civil unrest, and other external threats.
Via Crisis24 Horizon
Travel Risk Management
Employee travel safety, risk assessments, advisories, and emergency support with location tracking.
Via Crisis24 Horizon
Incident and Case Management Reporting
Documentation, trend analysis, and strategy refinement for security incidents, available through Cobalt's web app or your platform.
The Engine Behind the Command Center
Cobalt Monitoring Intelligence is the AI-powered platform that makes the Command Center possible. Every event your operators see, every Handler that triages an alarm, every audit trail and report — it all runs on the same platform available to self-managed customers.
The difference: with the Command Center, Cobalt's team runs it for you.
Integrations
Works with Your Existing Security Infrastructure
The Command Center connects to the systems you already have — no rip-and-replace. Cobalt Monitoring Intelligence integrates with leading access control, video, and enterprise platforms.
Access Control Systems
Video Management & Ingest
Identity & SSO
Ticketing & Workflow
Communication
Real Results
Proven Impact Across Enterprise Deployments
Corporate Campus
Nuisance Alarm Reduction
Frequent nuisance alarms caused by tailgating events disrupted operations and overwhelmed the security team. Cobalt's root cause analysis addressed underlying issues and automated notifications for non-critical events.
75%
Reduction in manual workload
Digital Financial Services Company
Alarm Volume Transformation
High alarm volume overwhelmed security teams, leading to delayed responses and inefficiencies. Cobalt Monitoring Intelligence automated alarm dispatch and response across hundreds of alarm points.
93%
Reduction in alarm volume
High-Tech Energy Facility
Event Processing at Scale
Maintaining robust security across high-tech facilities while reducing resource inefficiencies. Cobalt Monitoring Intelligence reviewed and analyzed access control events, reducing noise and automating responses.
150,000+
Events reviewed in three months — only 39 escalated
FAQ
Frequently Asked Questions
Get Started
Your GSOC. Operational in Weeks, Not Years.
Cobalt Command Center delivers 24/7 managed security monitoring powered by Cobalt Monitoring Intelligence. Expert operators, AI-driven triage, and full reporting — without the cost and complexity of building your own.
About Cobalt Command Center — GSOC as a Service
Cobalt Command Center is a managed 24/7 security monitoring service powered by the Cobalt Monitoring Intelligence AI platform. It delivers GSOC as a Service for enterprise organizations that need centralized security operations without the cost, time, and complexity of building their own Global Security Operations Center.
The Command Center combines expert human security operators with AI-powered Handlers that detect, reason through, and resolve security events autonomously. Operators work inside Cobalt Monitoring Intelligence to verify AI decisions, escalate confirmed threats, coordinate dispatch, and manage incident documentation.
Core Capabilities
The Cobalt Command Center provides surveillance camera monitoring, access control alarm monitoring, access management with remote unlock, multi-channel support across email, phone, CRM, and enterprise ticketing platforms, dispatch coordination with on-site security and emergency services, mass notification via Crisis24 Horizon, situational awareness and alerting, travel risk management, and incident and case management reporting.
How the Handler Chain Works
Every security event follows the Detect, Reason, Act, Resolve handler chain. AI Handlers detect events from cameras, access control, door sensors, and other connected systems. They reason through context by linking video feeds, badge data, and root cause analysis. They act by clearing nuisance alarms, escalating real threats, generating service tickets, or triggering PACS actions. They resolve with a complete audit trail including linked video, timestamps, and documentation.
Integration Stack
Cobalt Monitoring Intelligence integrates with leading access control systems including LenelS2 OnGuard, Genetec, C·CURE 9000, Avigilon, Avigilon Alta (Openpath), S2 NetBox, BrivoOne, and Acre Feenics. Video management integrations include BrivoOne, Milestone XProtect, Genetec, and RTSP/RTSPS camera streams. Additional integrations include Okta for identity and SSO, ServiceNow and Salesforce for ticketing, and Slack, phone, SMS, and email for communication.
Who Uses the Command Center
The Cobalt Command Center serves enterprise organizations across technology, financial services, healthcare, manufacturing, and logistics and distribution verticals. It is particularly valuable for organizations with multi-site portfolios, organizations that cannot staff a 24/7 GSOC internally, and organizations looking to modernize legacy security operations with AI-powered monitoring.
